Routine installation issue was resolved courteously and professionally within minutes by the support desk.  Never over many years had a problem with the product itself, and reassuring to know of the high level of tech support available if needed. 

I recently completed the MD-102 training with Haider, and it was an excellent learning experience. His way of teaching is clear, structured, and easy to follow. During every session, he not only explained the concepts in detail but also performed the labs step-by-step, which made it much easier to understand.
All my queries were answered patiently and in detail, both by my trainer Haider and the Fortray support team. I always felt supported throughout the training.

I decided to change the current hosting plan. A support agent assured me that this could only be done by buying another tariff package, migrating to it (ticket VSM-916-05798), and after that they would refund me the remaining funds for unused time on the old tariff package. I did everything, decided to pay for 2 years in advance, and after that, no one wants to talk to me or return the funds. Instead of an automatic process, I was left with two active tariff plans. When contacting support, they simply ignore me and tell me to go and arrange a regular cancellation for the old package, without a refund. I just want everyone to understand that until you pay the money, they shower you with attention. After that, you are an extremely undesirable person. I will never use their services again. I have a terrible aftertaste after all of this.

Hubby booked a new Alarm install.
Phil came and discussed best options and placement of sensors,  he has years of experience to advise what is actually needed, rather than filling every room with unnecessary equipment.
Installed door and movement sensors. Gave us a guide of the app.  All up and running in no time. 
Excellent service And support. 
Definitely recommend and use again
(Already have a camera system installed by the team too)

Hosted probably knew this review was coming, and I feel it’s only right to warn others.

Their Sales Team called my 83 year old Grandad in April this year and somehow got him to sign a five-year contract with some fancy technology, for his little run down newsagents, that he’s had since 1982 (closed permanently in May this year to finally retire). He’s an elderly man with no understanding of modern technology, yet they still pushed this contract on him. It was clearly mis-sold, and in my view, he was taken advantage of financially. 

After reading some of the negative reviews on here, I can confirm they are accurate. Hosted never mention the extortionate cancellation fees. They issued a High Court writ for £65,000. Yes, £65k. Hosted themselves, called the fee extortionate. Imagine sending that to an 83 year old man, whose sole income is a pension!!!!! 

Although Hosted eventually wrote this off (only after I told them my Grandad was suicidal from the stress THEY had caused, got a Solicitor involved & asked for a Data Subject Access request), it is appalling that such a contract was ever sold to an elderly man in the first place. 
Regardless of my Grandad being elderly, it’s clear they get you into these long contracts, regardless of age and fail to mention their “extortionate” fees. 

I’ve also noticed that their responses to reviews are the same copy and paste robotic replies. It really shows how little care or genuine concern they have for their customers. 

I am so thankful I will never ever have to deal with this company again, avoid them like the plague. 

I find HTB the perfect platform to sharp my skills in the cyber security field. I do HTB on most of my free times although it can be challenging sometimes but the feeling you get after completing a box is the best💯

Great service - very swift and great communication.

Great communication. Quick to resolve technical issues. 

The agent was very knowledgeable and understanding, he could not connect to my MAC so talked me through the steps and enabled me to have a temporary fix in place so I can access the additional email folder in 365, and then he raised a ticked to investigate further as promised to have the email box added to my Outlook account on my MAC

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