Awful Service - Beware do NOT Sign up!
Awful Service! Tried to cancel the service, something we haven't used for over 12 months and had our account suspended as we had requested. Before renewal we decided to close and delete the account due to high charges and upon cancelling its asking me to pay £19.60? - This is an account we haven't used for over a year! - Trying to speak to someone at MailChimp is a complete nightmare, I would advise NOT signing up for their services as managing and cancelling services is near-on impossible, their so-called "Help & Support" is far from helpful they just want customers money wth no support whatsoever
This is just a money-generating service - There are other better companies out there, Just look at all the reviews on here that point to their disregard to customers
Reply from Intuit Mailchimp
Thank you for this feedback. We sincerely apologize for the challenges you experienced when attempting to manage and close your account. We understand how frustrating it is when support processes feel impossible, especially for an account you haven't used in over a year.
To finalize your request to close the account, we need to address the remaining balance of £19.60. While we're unable to resolve account-specific matters in a public forum, we're happy to review the full billing history to ensure the final balance is accurate.
Please email us directly at mc-socialreviews@intuit.com with the email address associated with your Mailchimp account. We'd love the opportunity to review your account, and find a resolution that feels fair to you.