The next-gen Helpdesk designed for efficiency

Helpdesk is a modern, AI-powered platform with the tools, workflows and insights agents need to work faster and deliver the highest quality customer service.

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How Helpdesk drives efficiency

Productivity

AI tools that maximize productivity

Usability

Modern software that's fast and friction-free

Outbound

Outbound messaging that reduces support volume

Helpdesk illustration

AI tools that maximize productivity

Agents can resolve complex queries more efficiently in any language with instant assistance from Copilot, no-code workflows, and AI Inbox Translation.

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Helpdesk product UI

An AI assistant for every agent

Copilot provides expert training, troubleshooting, and guidance so agents can find answers faster and get more done for customers.

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Automate repetitive tasks

No-code workflows handle repetitive tasks, so agents can focus on helping customers, not managing processes.

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Support every customer, in every language

Helpdesk unifies messages from every channel and uses AI to translate 45+ languages in real time—so agents can respond faster, without switching tools.

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Our agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot.
Angelo LivanosVice President, Global Support
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Angelo Livanos

Modern software that's fast and friction-free

Helpdesk is fast to set up and easy to use. Pre-built reports, built-in ticketing, and native integrations with tools like Slack and Jira help teams work seamlessly and stay aligned.

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Helpdesk usability instant insight product visual

Instant insight with pre-built reporting

Monitor, analyze and optimize your support with powerful, customizable reports and real-time performance metrics.

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Helpdesk tickets product visual

Ticketing designed for teamwork

Resolve complex issues more efficiently with Tickets designed to streamline collaboration and keep the conversation going—no switching tools or lost context.

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Helpdesk app integration

Integrate with your existing tools

Connect apps like Slack, Jira, and Salesforce directly in the Helpdesk, so your agents can take action and access customer information in one place.

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Outbound messaging that reduces support volume

Onboard, educate, and notify your customers with in-context, automated messages that reduce support volume and improve your customer experience.

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Helpdesk outbound product visual

Onboard customers faster

Onboard users with interactive guides, personalized tasks, and in-app highlights that help them get started successfully.

Stay ahead of known issues

Send timely messages about bugs, outages, or changes, so your customers stay informed and your team stays in control.

Answer common questions in advance

Highlight tips, surface support content, and announce new features in-product so customers get answers before they reach out.

Leader on G2 in 97 categories

  • 0Intercom
  • 0Salesforce
  • 0Zendesk

Intercom is rated highest on G2's most recent User Satisfaction Ratings for CS.

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Features

Inbox
Copilot
Tickets
Omnichannel
Help Center
Apps & Integrations
Reporting
Knowledge Hub
Outbound

Experience the next-gen Helpdesk today

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